pakrum Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pakrum ("pakrum", "we", "us", "our") collects, processes, uses, stores, and protects personal information provided by users ("Player", "User", "you") of the pakrum platform at pakrum.net, including all associated games, betting markets, payment services, customer support channels, and promotional communications (collectively, "the Services").

By registering a pakrum account or using any part of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the platform and request account closure.

2. Data Controller

For the purposes of applicable data protection law, pakrum is the data controller responsible for your personal information collected through the platform. As data controller, pakrum determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, and erasure requests should be directed to our support team via live chat or the contact email address listed in Section 14 of this Policy.

3. Data We Collect

pakrum collects personal data through multiple touchpoints across the platform. The categories of personal data we collect include:

3.1 Registration Data

When you create a pakrum account, we collect your full legal name, date of birth, residential address in Pakistan, email address, and mobile number. This information is mandatory for account creation and identity verification.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, pakrum may request copies of government-issued identification documents such as your Pakistani CNIC (Computerised National Identity Card), passport, or other official identity documents. Proof of address and proof of payment method may also be required prior to withdrawal processing.

3.3 Financial Data

We collect information relating to deposits, withdrawals, and transaction history on your pakrum account. This includes payment method identifiers (such as JazzCash mobile numbers or bank account details), transaction amounts in PKR, and timestamps. pakrum does not store complete card numbers; all payment data is tokenised and processed through our payment service providers.

3.4 Gaming and Betting Data

We record your game activity, bet history, wagering amounts, wins and losses, session durations, and game preferences within the pakrum platform. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

3.5 Technical Data

When you access pakrum, we automatically collect technical information including your IP address, device type, operating system, browser type and version, referring URL, and session identifiers. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3.6 Communications Data

If you contact pakrum support via live chat or email, we retain records of those communications for quality assurance, compliance, and dispute resolution purposes.

3.7 Marketing Preferences

Where you have consented to receive promotional communications, we retain your marketing preferences and communication history with pakrum's promotional team.

4. How We Use Your Data

pakrum uses your personal data for the following purposes:

• 4.1 Account Management: To create, maintain, and manage your pakrum player account, including processing deposits, withdrawals, and bonus allocations.
• 4.2 Identity Verification: To verify your identity and age (18+) in compliance with our KYC obligations and to prevent underage gambling.
• 4.3 Service Delivery: To provide access to casino games, sports betting markets, and all other features of the pakrum platform.
• 4.4 Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity. This includes monitoring for unusual account behaviour and conducting automated risk assessments.
• 4.5 Responsible Gaming: To monitor your gaming patterns and, where necessary, apply responsible gaming interventions such as deposit limits, cooling-off periods, or self-exclusion in accordance with your requests or our obligations.
• 4.6 Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
• 4.7 Marketing Communications: Where you have consented, to send you promotional offers, bonus notifications, and information about new games or features on pakrum. You may withdraw marketing consent at any time via your account settings or by contacting support.
• 4.8 Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
• 4.9 Platform Improvement: To analyse usage patterns and improve the technical performance, game offering, and overall user experience of the pakrum platform.

5. Legal Bases for Processing

pakrum processes your personal data under the following legal bases:

• 5.1 Contractual Necessity: Processing necessary for the performance of the contract between you and pakrum, including account management, game access, and payment processing.
• 5.2 Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML requirements.
• 5.3 Legitimate Interests: Processing necessary for pakrum's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics, where those interests are not overridden by your data protection rights.
• 5.4 Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional cookie categories. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Third-Party Data Sharing

pakrum does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• 6.1 Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors — for the purpose of processing deposits and withdrawals on your pakrum account.
• 6.2 Game Content Providers: Software providers whose games appear in the pakrum lobby may receive anonymised or session-level technical data for game performance and RNG certification purposes.
• 6.3 Identity Verification Services: Third-party KYC and identity verification providers used to verify your identity and age as required by our compliance obligations.
• 6.4 Fraud Prevention Services: Third-party fraud detection and anti-money laundering service providers who assist pakrum in identifying and preventing fraudulent activity.
• 6.5 Legal and Regulatory Authorities: Competent regulatory bodies, law enforcement agencies, or courts where pakrum is legally required to disclose personal data.
• 6.6 IT Infrastructure Providers: Cloud hosting, database, and cybersecurity providers who process data on our behalf under binding data processing agreements.

7. Cookies & Tracking Technologies

pakrum uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:

7.1 Strictly Necessary Cookies

These cookies are required for the platform to function and cannot be disabled. They include session management cookies that keep you logged in to your pakrum account during a visit.

7.2 Functional Cookies

These cookies remember your preferences — such as game lobby filters, language settings, and remembered login details — to provide a more personalised experience on pakrum.

7.3 Analytics Cookies

With your consent, pakrum uses analytics cookies to understand how players interact with the platform — which games are most popular, how navigation flows, and where technical issues arise. This data is aggregated and anonymised.

7.4 Managing Cookies

You may control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pakrum platform and your ability to access games or maintain a logged-in session.

8. Data Retention

pakrum retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. Specific retention periods are as follows:

• 8.1 Account & KYC Data: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.
• 8.2 Transaction Records: Financial transaction records are retained for a minimum of five (5) years.
• 8.3 Gaming History: Retained for up to three (3) years for dispute resolution and responsible gaming monitoring purposes.
• 8.4 Support Communications: Retained for up to two (2) years from the date of the communication.
• 8.5 Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years of inactivity, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised unless further retention is required by law.

9. Data Security

pakrum implements technical and organisational security measures appropriate to the nature of the personal data processed. These measures include:

• 9.1 256-bit SSL/TLS encryption on all data transmissions between your browser and the pakrum platform.
• 9.2 Encrypted storage of all sensitive personal data and payment credentials at rest.
• 9.3 Access controls limiting internal access to personal data on a strict need-to-know basis.
• 9.4 Two-factor authentication for player accounts, strongly recommended and available to all registered pakrum players.
• 9.5 Regular security assessments, penetration testing, and vulnerability scanning of the platform infrastructure.

While pakrum takes all reasonable precautions to protect your data, no internet transmission is 100% secure. In the event of a data breach affecting your rights and freedoms, pakrum will notify affected players and relevant authorities as required by applicable law.

10. Your Data Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by pakrum:

• 10.1 Right of Access: You may request a copy of the personal data pakrum holds about you.
• 10.2 Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• 10.3 Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that erasure may not be possible where retention is required for legal compliance.
• 10.4 Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• 10.5 Right to Data Portability: Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
• 10.6 Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• 10.7 Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pakrum support via live chat or the email address in Section 14. We will respond to all verifiable requests within 30 days.

11. Children's Privacy

The pakrum platform is strictly intended for adults aged 18 years and older. pakrum does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated personal data will be deleted.

12. International Data Transfers

As an online platform serving Pakistani players, some of pakrum's data processing activities may involve transfers of personal data to jurisdictions outside Pakistan. Where such transfers occur, pakrum ensures that appropriate safeguards are in place — including contractual data protection clauses with all data processors — to ensure that your personal data receives a level of protection consistent with this Policy. Personal data of Pakistani players is never transferred to a third party for commercial sale or marketing purposes unrelated to your pakrum account.

13. Changes to This Policy

pakrum may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players via email or an on-site notice prior to the changes taking effect. Your continued use of the pakrum platform following the publication of an updated Policy constitutes acceptance of the revised terms. We recommend reviewing this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pakrum, please contact our support team via live chat, available 24 hours a day, seven days a week. You may also reach us at the following address (plain text — not a clickable link):

Please include your registered username and a clear description of your request. All data protection communications are handled in English. We aim to respond to all written requests within 30 calendar days of receipt.